DELIVERY & SHIPPING CONDITIONS

For special orders of items that we do not have in our range, shipping costs are generally incurred. You can ask for this when you place your order. 

(Prices are net prices)

Germany

ASSORTMENT ITEMS

 

Parcel delivery 4.) :

Orders placed before 4 p.m. that are sent by parcel service are usually handed over to our logistics partners on the same day (except for shipments to Switzerland and non-neighboring EU countries). Normally, you will receive this on the next working day, after a maximum of two to three working days. 
Free from 120 € (including 5,50 €) 4)

 

Forwarding delivery1.)  4.) :

Up to 5 working days delivery time for stock goods from the day of shipment.
Free from 120 € (including 30 €) 1) 4)

 

FEATURED

 

Parcel delivery: €8.50

 

Forwarding delivery: Special items on request

Parcel delivery:

Order Mon.-Fri. until 3:00 p.m. - delivery the following day by 6:00 p.m.: €9.50 per shipment (except Sat., Sun. & holidays).
Next day delivery on islands not possible.
Dangerous goods excluded from Next Day deliveries.

 

Forwarding delivery:

Order Mon.-Fri. until 11.00 a.m. - delivery the following day until 6.00 p.m.: 20 € per shipment3) (except Sat., Sun. & public holidays).
Next day delivery on islands not possible.
Dangerous goods excluded from Next Day deliveries.

Parcel delivery:

Order Mon.-Thu. until 3.00 p.m. - delivery the following day by 10.30 a.m.: 19 € per shipment.
Order Mon.-Thu. until 3.00 p.m. - delivery the following day by 12.00 p.m.: 15 € per shipment.
Order on Fri. until 15.00 - Saturday delivery: 45 € per shipment.

Express delivery is not possible on Sundays and public holidays. Express delivery on islands is not possible. Dangerous goods are excluded from express deliveries.

 

 

Forwarding delivery:

Order Mon.-Fri. by 11.00 a.m. - delivery the following day by 10.00 a.m.: €65 per consignment.3)
Order Mon.-Fri. until 11.00 a.m. - delivery the following day by 12.00 p.m.: 40 € per consignment.3)

Except Sat., Sun. & holidays. Express delivery on islands not possible. Dangerous goods excluded from express deliveries.

Parcel delivery: free of charge 4)

Forwarding delivery: 40 € per shipment 4)

€5 for orders under €20

Switzerland/Lichtenstein (Samnaun on request)

 

Next-day delivery and express delivery not possible

ASSORTMENT ITEMS

 

Parcel delivery: Free from 200 € (including 10 €)

 

Forwarding delivery: Free from 5000 € (including 120 €)2.)

 

FEATURED

 

Parcel delivery: 15 €

 

Forwarding delivery: Special items on request

Free from 800 € (including 21 €)

At cost price, as well as special items and appropriately marked items are excluded from return.

€5 for orders under €20

Neighbouring EU countries (except the Czech Republic)

 

Next-day delivery and express delivery not possible

ASSORTMENT ITEMS

 

Parcel delivery: Free from 200 € (including 10 €)

 

Forwarding delivery: Free from 5000 € (including 90 €)2.)

 

FEATURED

 

Parcel delivery: Special items on request

 

Forwarding delivery: Special items on request

At cost price, as well as special items and appropriately marked items are excluded from return.

€5 for orders under €20

Non-contiguous EU countries

 

Next-day delivery and express delivery not possible

ASSORTMENT ITEMS

 

Parcel delivery: Shipping costs per package/weight

 

Forwarding delivery: Shipping costs per package/weight

 

FEATURED

 

Parcel delivery: Special items on request

 

Forwarding delivery: Special items on request

At cost price

At cost price, as well as special items and appropriately marked items are excluded from return.

€5 for orders under €20

  1. Freight costs are generally incurred for photovoltaics + accessories, underground storage and storage systems type: 2000, 2500, 3000, 4000, 5000 and Zehnder shaft lifting systems. Freight costs may be incurred for the product groups tubs, carriers, steam showers, shower cubicles, shower back walls, complete showers, niche doors, saunas, heat cabins, partitions and heating water.
  2. Freight costs are generally incurred for pipes with a length of 5-6 m and solar systems, heat pumps, storage tanks with a capacity of 50 litres or more, photovoltaics + accessories, underground storage tanks, Zehnder shaft lifting systems, tubs, carriers, steam showers, shower cubicles, shower back walls, complete showers, niche doors, saunas, heat cabins, partition walls and heating water, which are calculated separately according to weight and delivery area
  3. Pipes from 2.40 m in length and items from a total height of 2.20 m on request
  4. Island surcharge:

a) Parcel delivery: €12 (regardless of the value of the order),

b) Forwarding delivery: costs on request (depending on postcode + weight),

c) Return: Parcel delivery: 12 €, forwarding delivery: Costs on request (depending on zip code + weight)

 

 

Important information:

 

 If an item does not meet your expectations, you have 14 days full right of return.

 

Please note that if your goods are delivered unsuccessfully, freight forwarders will have to charge for a new journey.

 

Therefore, please make sure that someone is on site who can receive your ordered freight forwarding goods.