We sell exclusively to the sanitary, heating and air conditioning trade. We have specialised in this area and aligned our product range.
Frequently Asked Questions / FAQ
Do you have any questions about our online shop? Here you will find answers to frequently asked questions!
| 7. Invoices |
Our prices can only be viewed by registered customers. In this way, we ensure that your customers can call up items in our online shop, but do not have access to your purchase prices with us.
Please log in via the user icon in the top right corner to access our prices. If you are not yet a customer of ours, register using the following form:
We will be happy to show you the availability of our items in the online shop. You can see this on the product detail page below the item description.
In addition, we show the availability within the category pages in both the list and tile view.
We may no longer have this item in our range or it may not be available at the moment.
If we can offer you a suitable alternative for this article, we will point this out to you in the shop. You can recognize an item for which there is a follow-up item by the gray availability display.
Yes, you can get notified by email as soon as the item is back in stock.
Open your desired item in the shop and click on the marked bell symbol. Enter the e-mail address you would like to be notified of and you will be informed as soon as the item is available again.
Simply fill out the registration form:
You need your entry in the trade register to register. As proof of this, please upload an excerpt from the commercial register or your business registration in the form. This is absolutely necessary, as we exclusively supply the sanitary, heating and air-conditioning trades. Because the protection of craft businesses is very important to us.
As soon as the registration in our company has been successfully checked, you will receive a validation link. This link is valid for 24 hours – if you have not received an email from us, please check your spam folder.
Please note: If you have not validated yourself within the 24 hours, please contact us by phone at +49 7433 9892 12 or by e-mail at verkauf@weinmann-schanz.de.
The time until your session in the new online store expires is 4 hours. In contrast to the old shop, it has been increased from 2 → to 4 hours .
For security reasons, there are no plans to increase the duration of the meeting further.
You can use our forgot password function to set a new password.
- To do this, click on the user icon at the top right of the online shop.
- Please select "Forgot password".
This link is located below the fields where you can enter your access data. - After that, the password recovery window will open.
- Now enter your email address and click "Submit".
- You will then receive a link by e-mail with which you can set your new password.
Please note that the password recovery link is valid for 24 hours.
If you have not received an e-mail from us, please also check your spam folder.
The password recovery link is valid for 24 hours.
For security reasons, the password in the new online shop must meet the following conditions:
At least 8 characters long, consisting of:
- Lowercase letter(s)
- Uppercase letter(s)
- Number(s)
- Special character
You can easily fill out the following online form and we will process your change of address as soon as possible, or you can contact us by phone at
+49 7433 9892-12, by e-mail or fax +49 7433 9892-92.
You have various options for creating a watch list.
- About the Customer Center
In the Customer Center, you can create a new watch list in the Watch Lists section by clicking on "+ New Watch List". - About the product detail page
If you have already called up an article, you can add it directly to a new watch list. To do this, click on the "star symbol". A window will then open in which you can give your new watch list a name. Enter this in the "Add to a new list" field and then click on "Create" to create the watch list. - About the shopping cart
If you are already in the shopping cart, you can either add the entire shopping cart or individual items to a new watch list. To do this, click on the "star symbol" to create a new list.
Yes, with the user management you have the possibility to create several users and assign them different rights.
Since the new online shop has different authorization options, individually created roles could not be adopted identically. However, these four standard roles are created:
- Administrator
- Office
- Construction site with net prices
- Construction site with gross prices
We will be happy to support you in creating new, user-defined roles. Please contact us.
Shopping carts cannot be saved directly, but you have the option of adding your shopping carts to a watchlist and saving the items there.
The whitelist, also known as a "whitelist", describes a list of senders who are classified as trustworthy and therefore not filtered out by the recipient's spam filter. This is to prevent emails from the sender from being mistakenly classified as spam or automatically deleted. If our emails end up in your spam folder, you can whitelist verkauf@weinmann-schanz.de .
Since the maintenance of this list can vary from email provider to provider, we have listed the instructions of the largest email providers below:
- t-online: www.t-online.e/hilfe/whitelisting
- freenet: www.freenet.de/whitelist
Fill out our complaint form and tell us about your concerns. Once we have reviewed your case, we will contact you.
Please distinguish whether your complaint relates to the product itself or the complaint caused by transport:
Transport complaints
Complaint Product
If an item does not meet your expectations, you have a full right of return within 14 days.
This applies to:
- unused items
- flawless parts that are stored in their original packaging with sufficient
Outer packaging are available - Items with a copy of the delivery note or proof of return (if available)
This does not apply to:
- Built-in items
- incomplete parts
- Goods that have been damaged due to defective packaging during return
- Special articles, as well as articles with the following marking:
Returns excluded, shipping is done by the manufacturer.
If your complaint meets the above conditions, we will collect your return from you free of charge (except for forwarding goods), so please be sure to register your return with us in advance. You can register the return with us by phone at +49 7433 9892 12, by e-mail or by fax using the form on the back of the delivery note.
Please note:
- To save you time and money, we will arrange for the pick-up.
- We invoice returns by freight forwarder.
- We cannot take back goods returned by you or unannounced.
- Repatriations from Poland and the Czech Republic as well as non-neighbouring EU countries and other countries on request.
- Special items are excluded from return.
- Dangerous goods items are excluded from return.
Please contact our customer support immediately.
We will help you in the best possible way.
Please contact our customer support immediately.
We will help you in the best possible way.
You can find your orders in your customer center.
You will receive your invoice as soon as the goods have left our warehouse, and we will send invoices by e-mail or by post, depending on our customers' wishes.
Please let us know your e-mail address in writing if you would like to
eInvoices.
If you do not wish to receive e-invoices, you can do so to us
via the contact form.
In the shopping cart, your payment method is in the order summary. Below your customer number, you can view the payment method, but you cannot change it.
The payment method will be stored by us in your customer account. If you would like to change the payment method, please contact us.
If you have not yet received our promotional materials and would like to receive them in the future, please let us know using the "Manage Promotional Materials" form, or if you do not want us to send you promotional materials.
You can upload a list of the desired products in the shopping cart via the import function.
The following points are important:
- Upload a file in CSV format
- Name the columns as follows
- Column A = SKU
Enter the order no. - Column B = QTY
Enter the order quantity here
- Column A = SKU
- The entries in the file are limited to 750 article entries
The example on the right shows you the structure of such an import file. You can download the template directly here:
The import function can be found in the shopping cart. If you cannot see the "import symbol", please upload a sample product to the shopping cart in advance. Please do not forget to remove the manually added product from the
shopping cart.
Please feel free to contact us. If we have not yet shipped the goods,
our customer service will be happy to help you.
You can find our delivery and shipping conditions here:
As soon as we have shipped your goods, you will receive an email with the details of your shipment tracking. If you have not received an e-mail, check your spam folder or go to the order in the customer center and open the corresponding shipment tracking.
If you have not received a tracking message, we have not yet shipped the goods. If you have any further questions, please feel free to contact us.
Please contact our customer service, they will be happy to help you:
We always try to process all orders as quickly and completely as possible.
However, items may not be in stock. Therefore, you will of course receive partial deliveries of the available goods.
You can read the conditions for our express shipping here .
Freight forwarding shipments
For all freight forwarding shipments or all items marked with the "freight forwarder" symbol, the following delivery times apply to stock goods:
Within Germany, the delivery time is 3 to 5 working days from the day of shipment.
For countries bordering Germany, the delivery time is 4 to 5 working days from the day of shipment.
Direct delivery from manufacturer
Shipping from manufacturer directly to you. Please note the specified delivery time. Express delivery is not possible.
Direct shipping by the manufacturer
Shipping is carried out by the manufacturer. Please note the stated delivery time. The goods are not expressable. Unfortunately, a return of these items is excluded
Return excluded
Unfortunately, a return of these items is excluded.
Germany only
Sale and delivery only within Germany. Billing address in Germany mandatory.
No delivery to Switzerland
Item ist not available for Switzerland
Forklift necessary
A forklift may be necessary to receive goods. It may involve additional costs. We will contact you in advance to ensure a smooth delivery. Therefore, an express delivery is not possible.
Hazardous substances in goods
These goods contain hazardous substances and are therefore only approved for commercial transport to a limited extent. Since the transport risk is higher here than with other goods, dangerous goods cannot be delivered abroad, on islands or in special areas. The goods cannot be expressed and cannot be taken back.
Limited Quantity
Although LQ goods contain hazardous substances, they can be transported in limited quantities and in non-hazardous small packaging. However, there are transport restrictions and the obligation to have special marking, which is why delivery to islands or special areas is excluded.
Additional shipping fees
Additional shipping fees may apply. The costs will be communicated to you separately.
The Datanorm is a file format for the exchange of data between us as a wholesaler and you as a sanitary, heating and air-conditioning company.
The Datanorm allows you to import our article master data into your tradesman software.
The difference lies in the structure of the file. The Datanorm in version 5 is technically more up-to-date than that of version 4.
In terms of content, however, the article master data contained in it does not differ.
Please use the update file in the version in which your imported base file was imported.
For example, if you have imported the basic file of Datanorm version 4, you should also import the update file of Datanorm 4.
You can determine this with our test article, which we hand over in every data standard. To do this, please search for the order no. 01 001 01 in your craftsman software. The short and long designation of the test article will then show you the status of your data standard and in which version you are currently using.
Yes, with the introduction of the new online shop, you have the opportunity to be informed about changes to our Datanorm data already in the craftsman software. As soon as a new data set is available, your software will let you know. You can then automatically import the Datanorm into your tradesman software. A manual download from the online shop is no longer necessary.
Yes, we offer this interface. By providing IDS-Connect, you, as our customer, have the opportunity to exchange your shopping carts from the online shop with your craftsman software. This eliminates the need for duplicate data maintenance in the craftsman software and online shop.
Company ID
As a company, we are listed in the ITEK portal. With the help of the company ID , you can 100176 add us as a supplier at the following number.
No separate access is required to use the IDS-Connect interface. Store us as a wholesaler in your craftsman software and
enter the following access data in the registration mask:
- Customer no. = your customer number, e.g. 188888
- User = e-mail address e.g. m.mustermann@weinmann-schanz.de
- Password = personal password that you use in the online shop
If you can store a URL/website in your craftsman software, please use the following URL: https://www.weinmann-schanz.de/IDSConnect/
The IDS Connect interface has been developed according to the standards of version 2.3.
No, unfortunately we do not offer these interfaces.
Yes, we offer ZUGFeRD and X-bill.
ZUGFeRD is a standardized format for electronic invoices. It allows businesses to create and send invoices in a structured and machine-readable format. ZUGFeRD combines a PDF file with an embedded XML file that contains the invoice data.
ZUGFeRD or X-invoices can be automatically recognized and read in by the invoice recipient. The content can be transferred directly to the accounting.
X-invoices are created in HTML format and are mainly used by public authorities.
ZUGFeRD is a combination of PDF and XML file.
ZUGFeRD Format 2.1
The ZUGFeRD format combines a PFD invoice with an integrated invoice file in XML format.
We don't offer that. We send by e-mail in PDF + XML file.
| Year | E-invoice (structured) e.g. X-Invoice, ZUGFeRD, EDI | Paper invoice | PDF invoice (structured) |
| 2025 | ✓ | ✓ | ✓ |
| 2026 | ✓ | ✓ | ✓ |
| from 2027 | ✓ | ✓ (limited) | ✓ (limited) |
| from 2028 | ✓ | X | X |
We will be happy to send your invoices by e-mail in ZUGFeRD or X-invoice format. Please provide us with your e-mail address in writing. If you prefer to send it as an X-invoice, please also provide us with your routing ID number and you are welcome to send us this information via the contact form .
At the moment, a changeover is only possible for customers from Germany.